Question 1

How much does SearchX cost?

Accepted Answer

Most stores use Core: €49/month or €490/year for catalogs up to 20,000 products. Growth is €99/mo or €990/yr (up to 50,000 products), Scale is €199/mo or €1,990/yr (up to 100,000), and Enterprise is a custom quote above 100,000. 14-day free trial with full access. No credit card required to start.

Question 2

What happens after the free trial?

Accepted Answer

After the 14-day free trial you choose a catalog tier. Most stores stay on Core at €49/month or €490/year. We'll send you a reminder email before the trial ends. No card is needed for the trial, so nothing is charged; if you don't choose a plan, the trial simply ends.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. You can cancel SearchX anytime from your dashboard. There are no long-term contracts on self-serve plans, no cancellation fees, and no penalties. Your service will continue until the end of your current billing period.

Question 4

What if I have more than 20,000 products?

Accepted Answer

Most stores have 20,000 products or fewer and stay on Core at €49/month or €490/year. Growth covers up to 50,000 products (€99/mo or €990/yr), Scale covers up to 100,000 (€199/mo or €1,990/yr), and Enterprise is a custom quote above 100,000. During the 14-day free trial you can index up to 20,000 products on any tier; your plan's full catalog limit applies once you subscribe. If your catalog grows past your plan's limit, products beyond the limit aren't indexed until you upgrade, and we'll let you know.

Question 5

Do you charge per search query?

Accepted Answer

No. Unlike Algolia and other competitors, SearchX prices by catalog size, not by search volume. You pay the published tier price (from €49/month or €490/year on Core) regardless of how many searches your customers perform.

Question 6

Are there any hidden fees or setup costs?

Accepted Answer

No. Published catalog tiers have no setup fees, no onboarding costs, no API charges, and no surprise fees. What you see on the pricing page is what you pay. The one exception is optional: AI semantic search uses your own OpenAI API key, so OpenAI bills that usage to you directly.

Question 7

Can I add multiple eshops to my account?

Accepted Answer

Yes. You can connect as many eshops as you need from the same account. Each eshop is priced by its catalog size and has its own product feed, search settings, and analytics dashboard.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. We also support SEPA direct debit for European customers.

Question 9

Do you offer refunds?

Accepted Answer

No. Payments are not refundable, except where our Terms of Service require it. That's why every plan starts with a 14-day free trial with no credit card required, so you can test SearchX on your own store first. You can cancel anytime, and your plan stays active until the end of the period you've paid for.

Question 10

What's included in Core?

Accepted Answer

Everything on Core: AI semantic search, autocomplete, smart filters, Greeklish support, analytics dashboard, XML feed import, unlimited searches, email support, and all future updates. Larger catalogs use Growth, Scale, or Enterprise.

Question 11

What is AI semantic search?

Accepted Answer

AI semantic search matches products to the meaning and intent behind a query, not just exact keywords, using embeddings. In SearchX it is an optional Beta feature that you turn on with your own OpenAI API key, billed directly by OpenAI. Without it, every store still gets typo tolerance, synonym groups, and Greeklish support.

Question 12

What is Greeklish support?

Accepted Answer

Greeklish is Greek written with Latin characters (e.g., 'tsanta' instead of 'τσάντα'). SearchX natively understands Greeklish queries and returns accurate Greek product results. About 40% of Greek users search in Greeklish.

Question 13

Does SearchX work with misspellings and typos?

Accepted Answer

Yes. SearchX automatically handles typos, misspellings, and approximate matches. If a customer types 'papoytsia' instead of 'papoutsia', they still get accurate results.

Question 14

Can I customize the search appearance?

Accepted Answer

Yes. You can customize colors, fonts, layout, button styles, and positioning from the dashboard. You can also add custom CSS for advanced customization.

Question 15

What analytics does SearchX provide?

Accepted Answer

SearchX tracks search queries, click-through rates, zero-result searches, conversion metrics, popular products, trending searches, and search performance over time. All data is GDPR-compliant.

Question 16

Does SearchX support autocomplete?

Accepted Answer

Yes. Real-time autocomplete with product previews, images, and prices appears as customers type. This increases conversions by up to 24%.

Question 17

Can I define custom synonyms?

Accepted Answer

Yes. You can create synonym groups so that searches for 'laptop', 'notebook', and 'λάπτοπ' return the same results. This is managed from your dashboard.

Question 18

Does SearchX support multiple languages?

Accepted Answer

Yes. SearchX supports English, Spanish, Italian, Greek (including Greeklish), Bulgarian, Romanian, and many other languages. The search engine handles Latin and Cyrillic scripts natively, including accented and diacritic characters, and the search interface can be translated to any language you need.

Question 19

What are smart filters?

Accepted Answer

Smart filters are automatically generated from your product catalog (size, color, brand, price, category). They update dynamically based on search results and allow customers to refine without page reloads.

Question 20

Can I exclude products from search results?

Accepted Answer

Yes. You can exclude specific products, categories, or out-of-stock items from appearing in search results using filters in your dashboard.

Question 21

How long does SearchX take to set up?

Accepted Answer

Setup takes about 5 minutes. Provide your XML product feed (Google Merchant, Facebook Catalog, or Skroutz format), wait for indexing (5-15 minutes), and add a JavaScript snippet to your site. No backend development required. Prefer help? Book a free 30-minute call and we do the integration together.

Question 22

What platforms does SearchX work with?

Accepted Answer

SearchX works with any e-commerce platform that has an XML product feed: WooCommerce, OpenCart, Shopify, PrestaShop, Magento, custom platforms, and more.

Question 23

Do I need to be a developer to install SearchX?

Accepted Answer

No. Installation requires copying a JavaScript snippet into your website's header (like Google Analytics). Most users complete setup without technical help. If you want us there, book a free 30-minute call and we do the integration together.

Question 24

Will SearchX slow down my website?

Accepted Answer

No. SearchX loads asynchronously and doesn't block page rendering. The script is lightweight (<50KB) and served via CDN for fast global delivery.

Question 25

How often does SearchX update my product data?

Accepted Answer

SearchX syncs your product feed automatically based on your settings (hourly or daily). You can also trigger manual updates from the dashboard whenever needed.

Question 26

Can I use SearchX with a custom-built store?

Accepted Answer

Yes. As long as you can provide an XML product feed in Google Merchant, Facebook Catalog, or Skroutz format, SearchX will work with your custom platform.

Question 27

Does SearchX replace my existing search bar?

Accepted Answer

Yes. The JavaScript snippet automatically replaces your existing search input with the SearchX widget. You can configure exactly which search bar to replace.

Question 28

Can I test SearchX before going live?

Accepted Answer

Yes. You can preview and test the search widget in your dashboard before adding it to your live site. You can also install it on a staging environment first.

Question 29

What XML feed formats are supported?

Accepted Answer

SearchX supports Google Merchant Center XML, Facebook Product Catalog XML, and Skroutz XML formats. Most e-commerce platforms can generate at least one of these formats.

Question 30

Does SearchX work with my existing theme?

Accepted Answer

Yes. SearchX integrates with any e-commerce theme via the JavaScript snippet. You can customize the appearance with CSS to match your brand perfectly.

Question 31

How fast is SearchX?

Accepted Answer

SearchX delivers search results in under 50ms (p95 latency). The search interface is optimized for instant, real-time responses as customers type.

Question 32

What is SearchX's uptime guarantee?

Accepted Answer

SearchX has a 99.9% uptime SLA. Our infrastructure is hosted on redundant cloud servers with automatic failover and 24/7 monitoring.

Question 33

Is SearchX GDPR compliant?

Accepted Answer

Yes. SearchX is GDPR compliant. We offer a Data Processing Agreement, host primarily in the EU (Hetzner, Germany), and encrypt all data in transit (TLS 1.2+, TLS 1.3 supported). Some sub-processors process data in the US under Standard Contractual Clauses. IP addresses and search queries are processed as personal data under the DPA.

Question 34

Does SearchX have an API?

Accepted Answer

Yes. SearchX provides a REST API for search queries, product management, and application configuration. Full API documentation is available at searchxengine.ai/docs.

Question 35

Can I use SearchX with React or Next.js?

Accepted Answer

Yes. SearchX provides React/Next.js component libraries with hooks for seamless integration. Documentation and examples are available in our docs.

Question 36

What happens if SearchX goes down?

Accepted Answer

If SearchX experiences downtime, your site's default search bar automatically takes over. There's no broken functionality or blank search box.

Question 37

How does SearchX handle traffic spikes?

Accepted Answer

SearchX scales automatically to handle traffic spikes. Our infrastructure can handle millions of concurrent searches without performance degradation.

Question 38

Can I export my search analytics data?

Accepted Answer

Yes. You can export your search analytics data as CSV files from the dashboard. API access to analytics data is also available.

Question 39

Does SearchX support mobile devices?

Accepted Answer

Yes. SearchX is fully responsive and optimized for mobile, tablet, and desktop devices. The search interface adapts to all screen sizes.

Question 40

What security measures does SearchX use?

Accepted Answer

SearchX uses TLS 1.2+ encryption (TLS 1.3 supported), secure API authentication, regular security audits, DDoS protection, and follows OWASP security best practices.

Question 41

What kind of support does SearchX offer?

Accepted Answer

SearchX offers email support in English and Greek via our ticket system. We also provide comprehensive documentation, integration guides, API reference, and troubleshooting resources.

Question 42

How fast do you respond to support requests?

Accepted Answer

We respond to support requests within 24 hours for Core, Growth, and Scale customers. Enterprise customers get a dedicated account manager and priority support with response times under 2 hours.

Question 43

Can I get help with integration?

Accepted Answer

Yes. Our team can assist with integration via email support. We provide detailed documentation for all major platforms (WooCommerce, OpenCart, Shopify, etc.).

Question 44

Do you offer onboarding calls?

Accepted Answer

Yes. We offer free onboarding calls for all new customers to help with setup, configuration, and best practices. Book a call from your dashboard.

Question 45

Can I migrate from Algolia or Elasticsearch?

Accepted Answer

Yes. We provide migration guides for Algolia and Elasticsearch users. The process typically takes 2-3 hours. Contact us for migration assistance.

Question 46

How do I access my account dashboard?

Accepted Answer

Log in to your dashboard at admin.searchxengine.ai with the credentials you created during registration. You can manage all eshops, settings, and analytics from there.

Question 47

Can I change my account email?

Accepted Answer

Yes. You can update your account email from the dashboard settings. You'll receive a verification email to confirm the change.

Question 48

How do I delete my account?

Accepted Answer

Contact our support team to request account deletion. After your account is closed, your data is available for export for 30 days and then deleted within a further 30 days, except records we must keep by law, such as billing records.

Question 49

Can I transfer my account to someone else?

Accepted Answer

Yes. Contact our support team to transfer account ownership. We'll verify the transfer and update the account details.

Question 50

Where can I find API documentation?

Accepted Answer

Full API documentation, integration guides, and code examples are available at searchxengine.ai/docs. You can also access interactive API playground from there.

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